The Spectre of Math

April 29, 2012

GNOME UI Fail

Filed under: Linux,Technology — jlebl @ 3:21 pm

So, another GNOME UI fail. Marketa has a new computer: Using compositing leads to crashes so using fallback gnome (am thinking i should switch her to xfce as well). But this is really not a problem of the fallback.

Anyway, the UI fail I am talking about is “adding a printer”. Something which she figured out how to do previously. Not with the new UI for the printing. The thing is, the window is almost empty and it is not at all clear what to press to add a printer. So she hasn’t figured it out and I had to help out. I figured out three things

1) The “unlock” thing is totally unintuitive. She did not think of pressing it. She doesn’t want to unlock anything, she wants to add a printer. With it, some parts of the UI are greyed out, but it’s not clear what should happen.

2) There is just a “+” in a lower corner that you have to press. She did not figure out that’s what you have to press to add a printer. A button with “Add printer” would have been a million times better.

3) Not even I figured out how to set default options for the printer such as duplex, resolution, etc… Pressing “Options” is something about forbidden users or whatnot, which is a totally useless option on a laptop.

If a PhD who has used computers for years can’t figure out how to do something like this, there is a problem with the UI.

This is a symptom all over the new GNOME system settings. It’s very hard to set something up if it didn’t set itself up automatically. There’s also a lot of guesswork involved now. The UI may be slightly prettier, but it is a step backwards usage-wise.

Here’s a solution:

1) Get rid of the lock thing, go back to the model that if you do something that requires authentication, ask for authentication. Why should there be extra UI that only confuses the user.

2) Change the “+” and “-” buttons to have the actual text. “Add printer” “Remove printer”.

3) “Add printer” should be very prominent in the UI. I bet 90% of the time when a normal user enters that dialog, they want to add a printer.

4) Put options where they can be accessed. Surely the options are accessible somewhere, but I didn’t find it.

Maybe I should file a bug that will get ignored …

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