So I just found out that Chase has just subtracted another monthly payment from my checking account for a car loan that was paid off two months ago. Apparently, once you set up automatic payments, they are impossible to cancel. Also now the account is dead so I cannot access it and they said they can’t cancel payments either. I didn’t quite understand when they will give us back our money. I went to my bank and they said it’s not possible to block future payments to chase without a stop payment fee.
I did cancel the automatic payments (I don’t understand why you need to do that since the account is paid off) when the account was paid off. But that only canceled the April payment and not the May payment, and apparently now they will keep taking our money.
So the lesson is: never, ever, use chase as your bank, including for a loan. In case it is chase that does your auto (or some other) loan, make sure to never give them your account information to set up automatic payment. Perhaps it’s easier to just not get a loan with chase.
This follows their earlier nonsense of taking out more than the payoff amount on the last payment and then having to give us back a check for the difference.